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Cronometro in Madison, WI?

xt4's picture
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started by xt4 on February 13, 2006

I'm in Minneapolis, and Madison is the closest city with a FIST certified fitter - plus I have family there and it's the scene of the crime (IMWI 06), so I thought we'd make a weekend of it, do some recon. Heading there in a couple of weeks, and booked my fitting with Cronometro. The guys on the phone were great - I think they asked more questions on the phone than my last fitting guy did the whole time I was in the studio. Anybody have any experience with their fittings? Comments or advice before I go? Expectations for my bike performance after the fitting? Thanks!

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RV posted 2 years ago.

I just did my FIST fitting in Peawaukee Wi - Transition Cycle - this past Saturday. It was great. :D :D
Had a thorough interview process. I was taped riding for a while. He then used this to demonstrate some of the things that needed to be corrected. Then it was a couple of hours of adjusting and riding and adjusting etc. Then taped again. Compared the two videos and it was very impressive to see the difference. I questioned him on every adjustment as we went. He welcomed the questions, and he was quick to offer up why he was making changes even before I could ask. He clarified some misconceptions that I had. He could back it up with some scientific findings. It was good that he was very experienced. At the end he took every measurement possible on the bike, so he could reconstruct the bike if ever needed. And as a reference for future fittings. He gave me everything on a DVD, so I could review it as well as reference my new position on the saddle. The session was 2h 45min - $125. I highly recommed getting a FIST certified fitting - It was so much better than my previous bike fit at another LBS.

RV

It takes a long time to get good. - Scott Molina
Slow is smooth; smooth is fast. - Rich Strauss

rjkowski's picture
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rjkowski posted 2 years ago.

XT4:

Let me know how the fitting goes. I'm in the same boat as you and would consider gettinga bike fitting at Cronometro if I hear good things from you.

xt4's picture
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xt4 posted 2 years ago.

Will do RJ. Nobody else out there is familiar with these guys? Would love some insight before going in.

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NicknMadison posted 2 years ago.

Cream of the crop. Every serious or semi-serious biker I talk to raves about what these guys do. Even if you didn't buy your bike there the fittings are great...

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Homebrewermike posted 2 years ago.

Just don't try to buy a bike from them. I went in to Cronometro last June looking for a tri bike. They had the exact Cervelo in the window that I was looking for and it was in my size. But they wouldn't even discuss bike prices with me until I got a fitting. They wouldn't even order a stock Cervelo for me without a fitting. And to make it worse there was a several month backlog for fittings. So if I would have went with CM I would have missed much of the summer riding season.

So instead, I went to all3sports.com. (they are wonderful to work with by the way) I had the bike in 2 days. It took 30 minutes to put it together and begin riding. After about 100 miles I had it adjusted. I still don't understand how someone can fit you to a bike that you've never even been on? Especially if you're currently on a road bike and have never even been on a tri bike.

I'm perfectly happy with the stock Cervelo. I think CM just wanted to sell me a bunch of unnecessary, expensive aftermarket parts disguised as a fitting. I may still get a fitting someday but not with CM.

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thehitman posted 2 years ago.

Homebrewermike wrote:
Just don't try to buy a bike from them...

I've heard nothing but good things about Cronometro.
For the past 3 winters, I've attended their winter swap-meet, and its a fantastic event.
I just e-mailed them, requesting a response.

Here's their website:
http://www.cronometro.com/crono.html

thehitman

“Always do right. This will gratify some people and astonish the rest.” Mark Twain
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thehitman posted 2 years ago.

thehitman wrote:
I've heard nothing but good things about Cronometro.
For the past 3 winters, I've attended their winter swap-meet, and its a fantastic event.
I just e-mailed them, requesting a response.

Here's their website:
http://www.cronometro.com/crono.html

Here's the relevant portion of the response I got from Paco at Cronometro:

"Our pricing policy is to go with MSRPs, and there really isn't a lot to discuss about. We are still happy to talk about the potential bike that someone might end up buying and we do make it clear right away that the first step in buying a bike from us is coming in for a Biodynamic Fitting session. This ensures that the bike you're considering buying actually fits you and furthermore, it will allow us to set up the new bike to spec even before the rider sits on it for the first time. While we can be backed up for appointments for a couple of weeks in the summer, it is never more than that, let alone several months.
We believe bike fit is the most important part of the equation for any rider. It not only guarantees comfort and efficiency, but it will also deal with and prevent any potential injuries. Unfortunately, bike fit is not something as simple as trying on a pair of jeans and deciding whether they fit or not. That is where professional bike fitters come into play. We have being doing this for many years and have developed our own methodology to obtain results which have yielded into being considered one of the top places in the world to get fitted. We charge for fittings because it is a professional service and it does entail a good amount of time.
We do fittings on both road and tri setups, whether it is an existing bike or a potential new one, we will come up with the ideal position for a rider. These numbers can also be translated to another bike, as long as that given bike is within the range of the ideal geometry."
http://www.cronometro.com/crono.html

thehitman

“Always do right. This will gratify some people and astonish the rest.” Mark Twain
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Homebrewermike posted 2 years ago.

So if I understand the comments from Paco correctly, it's not recommended to buy a bike without a proper fitting. Yet the guy who originated this post already has a bike and now wants a fitting. As I suppose is the situation for many others as well. Does that mean that he may possibly need to buy a new bike? My hunch is that CM will work with the bike that he has and tweek it so that it fits him correctly. Exactly what I thought I was trying to do.

My point is that I was merely trying to support the local shop by buying local. This was the only place in town where I could get the Cervelo that I was looking for. After being told that the one in the window wasn't for sale I asked if they would order me a stock bike. I was told no, not without a fitting. I don't know about you but I just couldn't see the need to spend several hundred dollars to be told a 58 cm would be better than a 60 cm. I had done my research and already knew the size that would fit me best. Including many, many test rides. Also, my budget also did not allow for the swapping out of a bunch parts to get the perfect fit. I simply wanted the stock bike, period.

Incidently, I came in on July 22nd and was told that the fittings were booked through the end of August. Ok so it wasn't months, its was a little over a month.

By the way, I too have heard that they do good work and really know how to fit people. RT4 from Minnesota, I'm sure you will be very happy with a fitting from CM. They're especially good at building wheelsets I'm told.

But as my original post stated, don't go there expecting to try to buy a stock bike without first getting a fitting. At least that was my experience.

I also went to the swap meet. I even rented 1/2 of a table and sold a bunch of parts.

xt4's picture
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xt4 posted 2 years ago.

Wowwww. Interesting stuff all around. I appreciated Paco's response a lot. When I called, I talked to Colin, the owner. We had a nice chat, and he did ask if I was interested in a new bike, or looking for a fitting on an existing bike. I told him that I have a bike - a Specialized Transition Elite - and that was that. I didn't get or sense any kind of pressure about that from him, it was just a useful point of information for his analysis in how he could provide the most appropriate services. He asked if there were any particular issues I experienced on the bike, and when I told him about the few physical tweaks I sometimes feel after a long ride, he expressed confidence that they could assist with that. So bottom line for my experience so far hasn't in any way included pressure to buy anything, or disdain for my existing setup (I went a a shop here in Minneapolis once that didn't sell Specialized, and turned their nose up at me and gave me all kind of grief about it. Like that was relevant or useful. Turned me off and I don't do business with them anymore.)

Anyway, the fitting is Saturday, and I'll let you know how it goes. I'm looking forward to it.

Hitman, did you just request some clarifications from Paco about what you've been reading here, or did you get setup for a fitting as well?

x

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thehitman posted 2 years ago.

xt4 wrote:
... Hitman, did you just request some clarifications from Paco about what you've been reading here, or did you get setup for a fitting as well?

I e-mailed Mike's post to Paco (got his name and address from their website), and he responded almost immediately.

Frankly, I have a big problem with a virtually anomous poster trying to bad-mouth a business that, as far as I can tell, enjoys a great reputation in the bicycling community.

Both the promptness and the content Paco's response confirm in my mind that Cronometro is anything but a place trying to squeeze a few extra bucks out of its customers by selling unnecesary parts or services. Confronted with Mike's attitude of "I simply wanted the stock bike, period," I'm not surprised that he walked away with a bike.

thehitman

“Always do right. This will gratify some people and astonish the rest.” Mark Twain
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FeFe posted 2 years ago.

Crono has an excellent reputation in town- especially for bike fitting. They protect that by NOT selling parts you don't need or bikes that don't fit. I was already pretty dialed in with my bike but had a won a free fitting certificate so had it done. They seemed very thorough (it takes a while!). Craig only needed to make minor adjustments to my cleat and handlebar positions. No push for sales, even with the free fitting. I think you'll have a great experience.

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Homebrewermike posted 2 years ago.

thehitman wrote:
... Confronted with Mike's attitude of "I simply wanted the stock bike, period," I'm not surprised that he walked away with a bike.

Hitman,

My problem is that I walked away WITHOUT a bike. With money in my pocket, they REFUSED to sell me one. I wanted a stock 58 cm Cervelo but they wouldn't sell or even order me one. And because they were the ONLY ones in Madison selling Cervelos I was SOL. Doesn't a bike store's unwillingness to sell someone a bike on the CUSTOMER'S terms sound like I'm not the only one with an ATTITUDE issue?

When's the last time you went into a store to buy something and were told sorry, we don't want your money?

I'll rephrase my original point. If you're in the market for a bike, you already know what you want, and you do not need or want to pay for a fitting, this may not be the store for you. But then again hopefully you'll have better luck than I did because of my contribution to this thread. ;)

If you already have a bike and want a fitting by all means go to CM. I've heard they're the best in Madison.

Also, what does being a "virtually anomous poster" have to do with anyone's credibility about relaying the facts of a personal experience? It seems to me that the infrequent posters typically only weigh in when they feel they have something worth contributing. What's your story?

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Tribro posted 2 years ago.

Let's not turn this into a flame. Everyone made good points and I think xt4 and anyone else reading the thread will come away with good information about the shop and their fitting. Let's keep the thread on point. thanks.

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xt4 posted 2 years ago.

Well, I have the fitting on Saturday, and will fill you in on all the details when I return. Thanks for all your input, everybody -

x

xt4's picture
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xt4 posted 2 years ago.

Hi all - I had a GREAT experience at Cronometro. The fitting was thorough and complete, with significant changes to my (admittedly poor) existing fit. The staff was incredibly helpful, Colin (the owner and my fitter) was great, and I felt like I found a real diamond of a bike shop. I can't recommend them enough - I'll see if I can't post an actual "review" of the store/my experience in that section here shortly. Meanwhile, I have a much more thorough review of my experience at my blog:

http://becomingironman.blogspot.com/2006/02/fit-for-king.html

x

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Tribro posted 2 years ago.

Thanks man, I just put store up in the Madison Stores section. The online part was just a gift/snall items so I think in the Madison city guide is a better spot.

http://www.trifuel.com/Madison/Stores/

thanks for adding them, looking forward to the review.

btw: nice blog.