It isnt very often that you get good service from a company and even more rare that you get awesome service. A couple of years ago I bought the first model of the swimp3. I used it ALOT and finally the battery died and wouldn't charge. Right around that time (early last year) FINIS was having an upgrade deal where I could upgrade to the new model for $100. I emailed them and asked if I could do it even though the thing was dead. Sure enough they said yes. How cool!
Flash forward to 2 weeks ago. Same thing, battery died. I really wanted to know if I was doing something wrong , using it too much or was it bad design. Either way I was ready to buy a 3rd one. I have tried out the arm band you can put your ipod in (uses waterproof earbuds), my friend was nice enough to lend me to try. Earbuds fall out and the arm band doesn't work for me. Any way, I was completely ready to buy a new one. I emailed customer support and asked about what I was doing wrong. I got an answer the next day (I emailed over the MLK holiday, Sunday). They said they would look at it, and if they couldn't fix they would replace it. So, I sent it in....exactly one week later I had a BRAND NEW Swimp3 player in my hot little hands!!!!! What other company would send a new item out (and no, it doesn't look refurbished, and even if it was I don't care) after a year of consistent use? THANK YOU FINIS!!! Great customer service! You have saved me from having to swim in dreaded boredom (endless pool)!
So, it never hurts to ask :)