Question for Rudy Project Syton Supercomp users.
4
Member
109 days
RudyProjectUSA posted 15 weeks ago.
Hi maui7301!
The side wings on the Syton Supercomp TT helmet are removable and simply attach inside the helmet. Maybe check the area where they attach and make sure they are "snapped-in" tight. If they are barely in, they could fall off when you put the helmet on or worse when you are on your ride! If this doesn't help, please feel free to call our customer service department at (888) 860-7597 option #2 and we'd be happy to help!
- Brian
Rudy Project North America | info@rudyprojectusa.com | http://www.rudyprojectusa.com
Voice: (888) 860-7597 | Fax: (800) 272-5118
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kylie posted 15 weeks ago.
Welcome Rudy :) Glad to see another product I like that is really on top of listening to customers!
12
Member
491 days
maui7301 posted 15 weeks ago.
Hi Brian, yes, the problem is with the left wing. I make sure it is snapped-in but when I put it on, it gets unattached from one of the "locks" or "hooks" and this causes the whole wing to fall off.
Thanks for your response, I'll call the service department.
Thank you.
Mauricio
4
Member
109 days
RudyProjectUSA posted 15 weeks ago.
kylie wrote:
Thanks Kylie! We do the best we can to "listen" to our customers even if it takes scanning the hundreds of blogs and forums like this... ;) We like to listen but love to perform. (just like our product lines) By the way - I love your name - my daughter is named Kiley!
Welcome Rudy :) Glad to see another product I like that is really on top of listening to customers!
-Brian
Rudy Project North America | info@rudyprojectusa.com | http://www.rudyprojectusa.com
Voice: (888) 860-7597 | Fax: (800) 272-5118
4
Member
109 days
RudyProjectUSA posted 15 weeks ago.
maui7301 wrote:
Yes Please do - This could be a problem with the unit that accepts the wing on the left side. It should be sent back for warranty evaluation.
Hi Brian, yes, the problem is with the left wing. I make sure it is snapped-in but when I put it on, it gets unattached from one of the "locks" or "hooks" and this causes the whole wing to fall off.Thanks for your response, I'll call the service department.
Thank you.
Mauricio
-Brian
Rudy Project North America | info@rudyprojectusa.com | http://www.rudyprojectusa.com
Voice: (888) 860-7597 | Fax: (800) 272-5118
560
Member
485 days
TryScott posted 15 weeks ago.
Holy cow, it's one thing to have good customer service when customers contact you, but to go out and look for customers with questions is crazy. Well done!!!
688
Member
320 days
jsk85 posted 15 weeks ago.
I've seen it on other forums too, it is impressive. I would have been more impressed if the responder's name was Rudy. And even moreso if he/she explained that every employee is required to be named Rudy or to change their name to Rudy.
4
Member
109 days
RudyProjectUSA posted 15 weeks ago.
jsk85 wrote:
I've seen it on other forums too, it is impressive. I would have been more impressed if the responder's name was Rudy. And even moreso if he/she explained that every employee is required to be named Rudy or to change their name to Rudy.
jsk85,
I took your advise and spent several hours down at the courthouse. It was a real pain but it's done now. My name is officially RUDY!! I am currently rolling out a plan for all employees of Rudy Project North America to do the same or seek employment elsewhere...
JUST KIDDING...
All kidding aside, we take our product seriously. We work hard but play HARDER and we know our customers live the same way. So when we hear (or see) of a customer needing assistance, we simply drop things and take care of it! Take care and we hope to be there for you in the future.
-Brian (Rudy)
Rudy Project North America | info@rudyprojectusa.com | http://www.rudyprojectusa.com
Voice: (888) 860-7597 | Fax: (800) 272-5118
1841
Member
1090 days
464
Member
154 days
trigirltina2 posted 15 weeks ago.
I was telling my husband about this post. He said, "Customer service like that makes you come back."
Thanks! (both of us wear rudy!)
451
Member
741 days
azstinger11 posted 14 weeks ago.
I love my Rudy gear if only I get that helmet to fit right sure I just need to mess around more with the 8000 different adjustment points =). Great products great customer service as shown here.
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Hi,
Is there a special technique to put this helmet on? Every time I try, one or both ear covers get unattached. Am I missing something?